Monday, June 04, 2012

ITS Services During the McNichols Scheduled Power Outage

To reduce the risk of potential problems resulting from the electrical work taking place tomorrow on the McNichols campus, all McNichols servers will be powered down.

 

TitanConnect, Blackboard, Internet Access, all udmercy.edu web services and TitanNet will be shut-down around 3:00 AM and brought back up within 2 hours after the power has been restored.  Critical servers will be brought online first and will be available soon after the power has been restored.

 

During this outage, incoming e-mail may be queued on the sender's e-mail system or bounced back to the original sender depending on how the sender’s e-mail servers are configured to handle messages to downed sites.

 

Access to the servers at the Corktown campus will not be affected by this outage however access to McNichols based servers will not work.  Internet service from Corktown will continue to work fine for sites outside of the udmercy.edu domain.

 

Access to the servers at the Law campus will not be affected by this outage however access to McNichols based servers will not work.  Internet service from Law will continue to work fine for sites outside of the udmercy.edu domain.

 

Voice-mail for all campuses will be down during this outage as well as the 993-1000 automatic operator.

 

Status updates will be posted to the ITS Outage blog located at:  http://udm-its.blogspot.com

 

Should you have any questions about the process of shutting down, please contact the ITS Helpdesk at 313.993.1500.

 

Please note, the same shut-down schedule will also take place on Saturday, June 9, 2012 when another scheduled power outage is scheduled to take place.  ITS will send a reminder message prior to that time.

 

ITS

 

16 comments:

Town Medical Services said...
This comment has been removed by a blog administrator.
Anonymous said...

All systems down as of 5 am.

UDM-ITS said...

Systems continue to come up. Email is still in the works.

UDM-ITS said...

Email is now up.

UDM-ITS said...

Exchange is fully up.

UDM-ITS said...

TitanConnect INB is fully up.

Anonymous said...

TitanConnect INB isn't fully up, we are getting error messages "CPIP Notification: Unsupported OID Service"

UDM-ITS said...

Please log out and back into TC and try INB again.

Anonymous said...

Does not work, neither INB or Self Serve.

UDM-ITS said...

Please let the helpdesk know your problem and location and we'll send someone out to see what is going on.

Anonymous said...

titan connect is still not working. I am trying to log on at my house in detroit

Anonymous said...

Are University listservs down?

UDM-ITS said...

What error are you getting?

Anonymous said...

this is the email response I got when trying to send to UDM-lms

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

udm-lms@listserver.udmercy.edu
retry timeout exceeded

UDM-ITS said...

Thank you for posting the error message. We will take a look at this tomorrow (staff from the 3am shift have left for the day).

UDM-ITS said...

The listserver is fully online now. Please try to send your messages.