M365 Service Health Notification

Exchange Online service alert Incident information Title: Users can't access Exchange Online ID: EX223208 Status Restoring Service Details Title: Users can't access Exchange Online User Impact: Users may be unable to access Exchange Online using multiple protocols. More info: This issue primarily affects Outlook on the web, though some users may also experience problems with Outlook desktop and mobile devices. Users may also be unable to utilize some features that rely on Representational state transfer (REST) functionality. Users able to connect to Exchange may experience delays sending and receiving email. Current status: Impact is remediated for most users. However, we're continuing to perform traffic-management optimization measures to ensure the service recovers for all users. Scope of impact: This issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure. Start time: Thursday, October 1, 2020, at 4:52 AM UTC Root cause: root cause: A recent configuration update to the components that route user requests caused impact to specific features and services that utilize the Representational state transfer (REST) functionality within Microsoft 365. Next update by: Thursday, October 1, 2020, at 2:00 PM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052