This is a gentle reminder that the TitanConnect Self-Service and INB services will be offline starting at 5:00 pm today and will return to availability on Sunday. Please exist Self-Service or INB prior to 5:00 pm.
During this time, the TitanConnect portal (https://tc.udmercy.edu) and My Portal (https://my.udmercy.edu) will remain online and available however, the links for these two services will not function. Once the upgrades are completed, access will be restored.
Status updates will be provided to the University community on the ITS Outage blog which is available at: https://udm-its.blogspot.com. This is a good link to bookmark should you experience issues with any ITS service and would like to know the current status.
All other services including the highly utilized Blackboard, Office 365 and University’s websites will remain online and available during this time.
ITS
From: Information Technology Services
Sent: Friday, September 14, 2018 9:45 AM
To: students_plus_dental_law@listserver.udmercy.edu
Cc: employees@listserver.udmercy.edu
Subject: TitanConnect - Scheduled Outage - First Weekend in October 2018
Please be advised that starting at 5:00 pm on Friday, October 5, 2018 and continuing through Sunday, October 7, 2018 the TitanConnect Self-Service and INB services will be offline while back-end database upgrades are completed in preparation for an upgrade of this environment later in the year.
During this time, the TitanConnect portal (https://tc.udmercy.edu) will remain online and available however, the links for these two services will not function. Once the upgrades are completed, access will be restored.
Status updates will be provided to the University community on the ITS Outage blog which is available at: https://udm-its.blogspot.com. This is a good link to bookmark should you experience issues with any ITS service and would like to know the current status.
All other services including the highly utilized Blackboard, Office 365 and University’s websites will remain online and available during this time.
ITS
7 comments:
The effort is well underway with preliminary steps and backup completed.
The effort of the team has continued through the night.
Thank you for your patience while we continue to work through this project.
We are pleased to report the effort continues and we are hopeful to have the system available sometime later on Sunday.
Very positive news from the overnight team. Still no exact ETA but we feel like we are rounding 3rd base. More to come and again, thank you for your patience as we continue through the effort.
UDM-ITS team Rocks !!
TitanConnect Self-Service and INB are available for regular use. Some may have been able to access as early as 10:30 am.
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