M365 Service Health Notification

SharePoint Online service alert Incident information Title: Users did not received email notifications from SharePoint Online ID: SP222774 Status Service Restored Details Title: Users did not received email notifications from SharePoint Online User Impact: Users did not receive email notifications from SharePoint Online. More info: Impact was specific to SharePoint alerts, workflow emails, and some legacy email alerts. Customers will not be able to re-run the SharePoint Online service notification emails that occurred during the impact period. Final status: We've completed work rolling back the recent service update and have confirmed through telemetry that the service has returned to a healthy state. Scope of impact: This issue could have affected any of your users who were set to receive alerts and email notifications for workflow items within SharePoint Online. Start time: Thursday, September 24, 2020, at 11:08 AM UTC End time: Thursday, September 24, 2020, at 5:17 PM UTC Preliminary root cause: A recent service update contained a configuration issue for components that facilitate email notifications, workflows, and other legacy SharePoint Online notifications, that caused the impact. Next steps: - We're reviewing our update procedures to better identify similar issues during our development and testing cycles. We'll publish a post-incident report within five business days. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052