M365 Service Health Notification

Microsoft Teams service alert Incident information Title: Teams app crashing on iOS devices ID: TM219387 Status Service Restored Details Title: Teams app crashing on iOS devices User Impact: Some users were unable to open and access the Teams app when using iOS devices. More info: Users were reporting that the app would unexpectedly close within a few seconds of opening. The desktop app was unaffected by this issue and could have been used as an alternate method to access the service, if available to your users. Final status: We've determined that a recent service deployment introduced a configuration issue which prevented the iOS app from loading for some users. We reverted the update and confirmed through our error data and customer reports that the issue is resolved. Scope of impact: Based on the progress of the offending build, a subset of customers and users located within the Americas were impacted by this issue. Start time: Monday, July 27, 2020, at 7:00 PM UTC End time: Tuesday, July 28, 2020, at 8:10 PM UTC Preliminary root cause: A recent service deployment introduced a configuration issue that prevented the iOS Teams app from loading as expected. Next steps: - We're performing additional analysis on the offending build to understand and prevent similar issues in the future. - We're reviewing our error and telemetry data to find ways to reduce detection time. We'll publish a post-incident report within five business days. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052