Thursday, July 09, 2020

M365 Service Health Notification

Microsoft

SharePoint Online service alert

Incident information

Title: Any users seeing delays or timeouts within SharePoint Online sites
ID: SP218228

Status

Service Restored

Details

Title: Any users seeing delays or timeouts within SharePoint Online sites

User Impact: Users may experience intermittent delays or navigation errors when accessing SharePoint Online sites.

Final status: We've completed our efforts to rebalance the load and confirmed impact is mitigated after monitoring telemetry.

Scope of impact: Any user attempting to access SharePoint Online sites hosted on the affected infrastructure may have been impacted.

Start time: Thursday, July 9, 2020, at 9:54 AM UTC

End time: Thursday, July 9, 2020, at 10:29 PM UTC

Root cause: An unexpected increase in traffic to a portion of infrastructure that facilitates SharePoint Online site requests, resulting in impact

Next steps:

- We're continuing to investigate the underlying root cause which resulted in traffic increases on SharePoint Online infrastructure.

This is the final update for the event.

Thank you,
The Microsoft team

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