M365 Service Health Notification

Exchange Online service alert Incident information Title: Some users may be unable to connect to the Exchange Online service ID: EX220079 Status Service Restored Details Title: Some users may be unable to connect to the Exchange Online service User Impact: Users may have been unable to connect to the Exchange Online service when using the Outlook client. Final status: We've identified that a section of infrastructure, responsible for directing access requests, was performing below acceptable thresholds. We restarted the affected infrastructure, and confirmed the issue has been mitigated after monitoring the environment. Scope of impact: Impact was specific to users who were served through the affected infrastructure. Start time: Sunday, August 9, 2020, at 6:09 AM UTC End time: Sunday, August 9, 2020, at 7:30 AM UTC Root cause: A section of infrastructure responsible for directing access requests was performing below acceptable thresholds, resulting in impact. Next steps: - We're analyzing performance data and trends on the affected systems to help prevent this problem from happening again. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052