Monday, August 24, 2020

M365 Service Health Notification

Microsoft

Microsoft Forms service alert

Incident information

Title: Some users can't access Microsoft Forms
ID: FM220823

Status

Service Restored

Details

Title: Some users can't access Microsoft Forms

User Impact: Users may have experienced intermittent issues accessing Microsoft Forms.

Final status: While we were in the process of identifying a fix to restore connectivity our system monitoring indicated that the errors were no longer occurring and that the service was restored. We'll continue monitoring the environment to ensure the does not reoccur.

Scope of impact: This issue could have potentially affected some of you users intermittently if they were routed through the affected infrastructure.

Start time: Monday, August 24, 2020, at 3:45 AM UTC

End time: Monday, August 24, 2020, at 5:00 AM UTC

Root cause: An unexpected networking issue caused connectivity problems to Microsoft Forms.

Next steps:

-We're continuing our analysis of system logs to identify the source of the initial impact and find ways to prevent similar issues in the future.

This is the final update for the event.

Thank you,
The Microsoft team

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