Monday, August 10, 2020

M365 Service Health Notification

Microsoft

Microsoft Forms service alert

Incident information

Title: All users can't access Microsoft Forms or forms.office.com
ID: FM220096

Status

Service Restored

Details

Title: All users can't access Microsoft Forms or forms.office.com

User Impact: Users may have been unable to access Microsoft Forms or forms.office.com

Final status: We've determined that an update inadvertently caused an incorrect setting, which prevented users from accessing Microsoft Forms or forms.office.com. We've reverted the update and confirmed via telemetry that service is restored.

Scope of impact: This issue affected any users attempting to access Microsoft Forms or forms.office.com.

Start time: Monday, August 10, 2020, at 5:41 AM UTC

End time: Monday, August 10, 2020, at 6:07 AM UTC

Root cause: An update inadvertently caused an incorrect setting, which prevented users from accessing Microsoft Forms or forms.office.com.

Next steps:

- To help prevent similar impact in the future, we're further investigating why the update caused the incorrect setting.

This is the final update for the event.

Thank you,
The Microsoft team

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