M365 Service Health Notification

Microsoft Teams service alert Incident information Title: All calls routed through call queues may not connect ID: TM217559 Status Service Restored Details Title: All calls routed through call queues may not connect User Impact: Calls routed through call queues may not have connected as expected. More info: Some reports suggest that calls routed through call queues hung on "Connecting" and never connected. Calls that don't leverage call queues didn't appear to be affected by this event. Final status: We've determined that a portion of Skype for Business infrastructure was operating below optimal standards, which prevented calls routed through call queues from connecting. We've restarted the affected infrastructure and confirmed via monitoring that service is restored. Scope of impact: The problems affected calls that were routed through call queues. Start time: Monday, June 29, 2020, at 11:30 AM UTC End time: Monday, June 29, 2020, at 10:30 PM UTC Root cause: A portion of Skype for Business infrastructure was operating below optimal standards, which prevented calls routed through call queues from connecting. Next steps: - To help prevent similar impact in the future, we're further investigating why the portion of Skype for Business infrastructure was operating below optimal standards. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052