Sunday, June 07, 2020

M365 Service Health Notification

Microsoft

SharePoint Online service alert

Incident information

Title: Restored users from AAD can't access SharePoint Online
ID: SP215350

Status

False Positive

Details

Title: Restored users from Azure Active Directory (AAD) can't access SharePoint Online

User Impact: Users may be unable to access SharePoint Online.

More info: Restored users from AAD may see an error indicating "User not in directory".

Impact is specific to users who were soft deleted in AAD from Monday, May 18, 2020, to Thursday, May 28, 2020.

Current status: We've identified that a recent update introduced a code regression that is preventing restored users from accessing SharePoint Online. We're analyzing systems logs to determine our next troubleshooting steps and a remediation strategy.

Scope of impact: This issue may impact users that were soft deleted from AAD from Monday, May 18, 2020, to Thursday, May 28, 2020.

Start time: Tuesday, May 26, 2020, at 3:00 PM UTC

Root cause: A recent update introduced a code regression that is preventing restored users from accessing SharePoint Online.

Next update by: Monday, June 8, 2020, at 7:30 PM UTC

Thank you,
The Microsoft team

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